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Payment Policy
Accepted Payments: We accept credit/debit cards, online payment gateways, bank transfers, and, available.
Timing: Payment must be made at checkout
Currency: Transactions are processed in AED.
Refunds: Refunds are issued to the original payment method and processed within 5-7 business days.
Security: All payments are securely encrypted to protect your data.
Taxes/Fees: Prices include applicable taxes; additional bank fees may apply.
Support: For payment issues, contact +971 585019939
Delivery Policy
Items are delivered within 24 hours of order confirmation, depending on location and availability.
Urgent delivery options may be available for an additional fee.
A valid ID may be required upon delivery.
Items must be inspected upon receipt; any issues should be reported immediately.
Additional Info
Renter should be 18 years of age or represented by an adult. A valid ID is required for scanning, renters Emirates ID or passport. A refundable rental deposit is to be paid at the start of each rental. This amount will be refunded once the rented items are returned to Kook. Gear is not allowed to be used for re-renting purposes.
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